OpenTelemed Services: Empowering Telehealth Practitioners to Achieve Business Success
All-in-one platform, credentialing, billing, staffing, compliance, and AI automation—plus malpractice coverage included—to launch, grow, and scale a virtual practice.
End-to-End Services We Deliver
EMR, E2EE Video, Messaging, Scheduling, e‑RX, Labs
Insurance Enrollment + Regulatory Alignment
Biller, Coder, Clearinghouse, Collections
HIPAA-First, Zero Trust, 24/7 Monitoring
Website, Email, SEO, Ads, Reviews, 200–500 Patients/Month
Deep Hands‑On Training + Collaborative Physician
Platform Overview
4K AV, multi‑party, e‑RX in‑session
Waiting room, live captions, translations, secure recordings with audit trails.
Templates, NLP notes, CDS, safety checks
HL7 FHIR, e‑lab orders/results, population health dashboards.
Booking, messaging, records, trackers
Reminders, questionnaires, wearables, education, family access controls.
Packages & Pricing (Malpractice Included)
Complete Practice Package
- EMR + Video, messaging, e‑RX, labs, templates by specialty
- Malpractice coverage included with managed renewals
- Insurance credentialing Medicare, Medicaid, Commercial
- Biller, coder, clearinghouse, denial prevention + appeals
- Appointment coordinator, intake, reminders
- AI automation for documentation, triage, scheduling
- Website + email domain, SEO, compliant ads starter
- Hands‑on training and ongoing optimization
- Patient growth program aiming 200–500 patients per month
- Compliance HIPAA, BAA, audit trails, updates
Collaborative Care Package
- Nursing workflows, protocols, supervision tools
- Collaborative physician arrangements (state‑dependent)
- Malpractice coverage included in plan pricing
- Credentialing + billing support end‑to‑end
- Growth engine to reach 200–500 patients per month
- Hands‑on training and outcome dashboards
- Security & compliance built‑in protections
Therapy & Wellness Package
- Therapy workflows PT/OT/SLP, nutrition, wellness
- Malpractice included and compliance support
- Credentialing payer panels and renewals
- RCM stack charge capture to collections
- Patient growth local SEO and outreach
- Training templates, SOPs, outcome reporting
No hidden fees. Plans include malpractice coverage, website + email, EMR, credentialing, RCM staffing, appointment coordination, training, and compliance. Hardware and state entity/license fees not included.
Specialties We Power
Virtual‑First Primary Care
Routine visits, chronic disease, preventive care, medication management.
High retentionPsychiatry & Therapy
Psychotherapy, med management, group/family, crisis intervention.
Strong reimbursementCardio, Endo, Neuro, Derm
Second opinions, longitudinal management, interprofessional consults.
Premium visitsRPM Programs
BP, glucose, SpO2, ECG streams with alerts and interventions.
Recurring revenueCredentialing & Teamed Care
90–180 day end‑to‑end enrollment
Collaborative physician and coordinator
Revenue Cycle Management
Front-End
Eligibility, benefits, prior auths, financial counseling.
Mid-Cycle
Charge capture, coding, claims edit, submission, ERA/EDI.
Back-End
Denial analysis, appeals, patient billing, payment plans, KPI reporting.
CPT & Billing Essentials
E/M and Telehealth‑Specific
99202–99215, 98000–98015, 99421–99423, 99441–99443, 99453–99458.
Claim Setup
95 for audio‑video, 93 for audio‑only, POS 02 or 10, document consent and modality.
Clean Claims
Accurate code selection, payer‑specific rules, thorough documentation.
Telehealth Market Snapshot
The U.S. telehealth market, valued at \$42.54B in 2024, is projected to reach \$140.7B by 2030 with 22.1% CAGR. High‑growth segments include mental health, chronic disease management, specialty consults, and RPM.
Proven Results
Sutter Health Terra
15K enrolled, 97% satisfaction, 65% cost reduction via AI risk stratification, RPM, integrated mental health.
Henry Ford Health
Avg 15‑min wait; 92% resolved virtually; 45% urgent care reduction; 96% patient satisfaction.
Ochsner Health
BP control up to 87% in 18 months, 40% adherence gain, 28% cost reduction with proactive RPM.
VCU Health
Patients 1,200→7,800; waits 45→7 days; satisfaction 97% through multi‑county expansion and training.
UNM ACCESS
67 partner hospitals; 3,200 annual consults; 45% transfer prevention; under 3‑min activation to connection.
Proven Results
Sutter Health Terra
15K enrolled, 97% satisfaction, 65% cost reduction via AI risk stratification, RPM, integrated mental health.
Henry Ford Health
Avg 15‑min wait; 92% resolved virtually; 45% urgent care reduction; 96% patient satisfaction.
Ochsner Health
BP control up to 87% in 18 months, 40% adherence gain, 28% cost reduction with proactive RPM.
VCU Health
Patients 1,200→7,800; waits 45→7 days; satisfaction 97% through multi‑county expansion and training.
UNM ACCESS
67 partner hospitals; 3,200 annual consults; 45% transfer prevention; under 3‑min activation to connection.
Telehealth Evolution
Early Adoption
From basic phone/video for rural access, facing technical and regulatory hurdles.
Acceleration
2010s infrastructure and EHR integrations → rapid pandemic adoption and parity laws.
Mainstream
Hybrid models, AI integration, RPM, and value‑based incentives make telehealth permanent.
Security & Compliance
HIPAA/HITECH
AES‑256, MFA/SSO, role‑based access, audit logging, BAA.
Regulatory Alignment
Medicare/Medicaid rules, state parity laws, interstate compacts.
Documentation Standards
Consent, modality, clinical detail, follow‑ups; audio‑only justification.
Hardware & Video Quality
Clinic‑Grade Setup
Pro workstation, 4K webcam + lighting, noise‑cancelled audio, UPS, secure router/VPN. Redundant internet for uptime.
Video Platform
4K video, adaptive bitrate, captions, translations, waiting room, recording with secure storage and audit trails.
EMR, Documentation & Analytics
EMR
Specialty templates, voice recognition, e‑RX, labs, HL7 FHIR, interoperability.
Documentation
Telehealth templates capture consent, modality, assessment, plan, follow‑ups.
Analytics
Financials, population health, quality measures, risk, and performance dashboards.
Workflow Automation & AI
Pre‑Visit
Confirmations, e‑intake, eligibility, prior auth, prep guides, tech checks.
In‑Visit
Real‑time CDS, structured notes, e‑RX, orders, documentation automation.
Post‑Visit
Care plans, follow‑ups, claims, patient education, quality metrics.
Income Potential
Minimum Scenario
10 visits daily at 150 produces 360,000 per year across 48 weeks.
Maximum Scenario
10 visits daily at 750 produces 1,800,000 per year across 48 weeks.
Lower overhead, broader reach, specialty services, and automation boost yield.
Digital Marketing & Patient Acquisition
Site & SEO
Mobile site, schema, speed, keyword mapping, content strategy.
Paid & Reviews
Compliant ads, retargeting, review generation and response workflows.
Nurture
Email sequences, education, reminders, recall and reactivation.
Get Started
Tell us your specialty and states. We’ll tailor credentialing, staffing, and a 90‑day launch plan.
What we need from you
CV, licenses (state + DEA if applicable), malpractice history, references; preferred payers, target populations, and service mix (video/async/RPM).
Timeline
Platform and brand go live within 48 hours; credentialing 90–180 days; growth engine ramps to 200–500 patients per month.